Enquiries and consultations
We may record your name, contact details, preferred dates, destinations, budget range, travel style and practical requirements so we can respond and prepare suitable options.
Privacy policy
Your privacy is part of the plan.
Field & Frost Voyage Ltd. collects only the information needed to plan, arrange and support your travel. We handle each enquiry, consultation and booking with care.
Review our practices UK GDPR-focused data handling
A clear promise
We explain what we collect, why we need it, who receives it and how long we keep it. You stay in control of marketing choices.
01 / The basics
Who we are and this policy
This travel agency privacy policy applies when you contact Field & Frost Voyage Ltd., ask us to arrange travel, make a booking or visit our website.
Field & Frost Voyage Ltd. is the data controller for personal information we use in connection with our travel planning and booking services. Our registered contact address is 20 Kensington Palace Gardens, London, Richmond upon Thames, W8 4QQ, United Kingdom.
We use UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as our guide. This notice covers information from holiday enquiries, business travel requests, consultations, bookings, payments, marketing preferences, cookies and website analytics.
Keep this notice handy.
Our approach
- We ask for details that have a clear travel or service purpose.
- We explain when a supplier needs information to fulfil your booking.
- We keep access limited to people and providers who need it for their role.
02 / Information we use
What data we collect and why
The detail depends on the service you ask us to arrange. We do not ask for unnecessary information.
Bookings and support
Airlines, hotels and other providers may require passenger names, passport details, date of birth, dietary needs or health information. We collect sensitive details only when they are needed for your arrangements and with the appropriate permission.
Payments and preferences
Payment details are handled through secure payment processors. We receive the transaction status needed to confirm a booking rather than keeping full card details. Marketing messages are sent only where permitted, and every message includes a way to change your preference.
We use information to take steps at your request, perform a contract, meet legal obligations, protect our legitimate business interests or act on consent. The lawful basis depends on the specific activity, and we will explain it when the context requires.
You can opt out of marketing at any time by using the unsubscribe option in a message or contacting us. Stopping marketing does not affect service messages about an existing enquiry or booking.
03 / Handling information
How we share and store your data
Your details move only where the booking or service requires them.
Travel suppliers
We share relevant information with airlines, accommodation providers, insurers, transport companies and other suppliers when they need it to provide the service you request. A hotel may need the lead passenger's name; an airline may need passport information. Suppliers use their own privacy notices and terms.
Service providers
We may use providers for payment processing, booking technology, secure hosting, customer communications and website analytics. They act on our instructions where they process data for us and must keep it secure.
International transfers
Some travel suppliers or technology providers may process information outside the UK. Where this happens, we use an adequacy decision or another lawful safeguard, such as approved contractual protections, and assess the arrangement before sharing information.
Security and retention
We use access controls, secure systems and practical staff procedures to reduce the risk of loss, misuse or unauthorised access. We keep enquiry records for as long as needed to manage the request, booking records for the period required by legal, accounting and dispute obligations, and marketing preferences until you change them or we no longer need them.
We review stored information and securely remove or anonymise it when the relevant period ends.
04 / Your choices
Your rights and how to contact us
You can ask what we hold about you and how we use it. We will check your request and respond within the time required by data protection law.
- Access your personal data.
- Correct inaccurate information.
- Ask us to erase information where the law allows.
- Restrict certain processing.
- Receive data in a portable format where applicable.
- Object to processing, including direct marketing.
Send a privacy request
Contact Field & Frost Voyage Ltd. at [email protected] or write to 20 Kensington Palace Gardens, London, Richmond upon Thames, W8 4QQ, United Kingdom.
Tell us which right you want to use and include enough detail for us to find the relevant record. We may need to verify your identity first.
You can also complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with our response.